Shipping Policy

Introduction

Welcome to our shipping section. We want to make your shopping experience as easy and enjoyable as possible. Below, you’ll find all the information you need about our shipping processes, including delivery times, costs, and what to expect when ordering from us. Let’s get your items to you in the quickest and safest way possible!

Shipping Policy

We strive to deliver your order as quickly as possible. Here’s what you need to know about our shipping process:

​

• Shipping Times: Orders in Switzerland are typically processed within 2-4 business days. Delivery times for international orders will vary based on your location but are generally between 4 and 10 days. You will receive a tracking number once your order has shipped.

​

• Shipping Costs: Shipping fees depend on your location and the size of your order. You’ll be able to view the exact cost before completing your purchase at checkout.

​

• Shipping Partners: We work with trusted carriers like Swiss Post or DHL, ensuring that your package reaches you safely and on time.

​

• International Shipping: We offer international shipping to Europe, UK and USA. Please note that customs duties or taxes may apply depending on your country’s regulations.

​

• Order Issues: If you encounter any issues with your shipment, such as delays or damages, please contact us as soon as possible so we can resolve the situation for you.
  
  yo @ joexproject.com

Nice to know

• Processing Time: Please note that while we aim to ship orders promptly, processing times may vary during peak seasons or promotions. We appreciate your patience.

​

• Tracking Your Order: Once your order ships, you’ll receive a tracking number to follow your package’s journey. You can check the status anytime via the carrier’s website.

​

• Shipping Address: Please double-check that your shipping address is correct before placing your order. We are not responsible for delays or issues caused by incorrect address information.

​

• Shipping Restrictions: Unfortunately, due to logistical reasons, we may not be able to ship to all regions or countries. Please verify shipping availability at checkout.